Confirmation
Online and phone requests are pending until the company confirms availability, trip details, pricing if applicable, and the assigned service level.
Transportation policies
Clear expectations help every trip go smoothly.
These general policies explain how requests, confirmations, timing, assistance, changes, and emergencies are handled. Confirmed-trip terms may include additional details.
Pickup readiness
Passengers and responsible contacts should be ready within the confirmed pickup window and notify us promptly of delays or changes.
Assistance & mobility devices
All requested assistance and mobility devices must be disclosed during booking so vehicle, equipment, access conditions, and driver support can be evaluated.
Changes & cancellations
Contact the company as early as possible. Any timing, cancellation, no-show, or fee terms will be communicated with the confirmed reservation or agreement.
Emergencies
Guardian Angel Solutions provides non-emergency transportation. Call 911 for any medical emergency.
Ready when you are